COLLECT iT!
← Back to homepage
Get Started
Frequently Asked Questions

Questions, answered.

If something's not covered here, our support chat can point you in the right direction, or you can reach out directly.

Getting Started

A digital forensics platform built for small and mid-sized businesses that need real, defensible evidence — endpoint collection, chain-of-custody tracking, and case management — without the cost or complexity of enterprise forensics tooling built for a different kind of customer.
Click "Get Started" from the homepage and sign up with your work email. You'll verify your email, set up two-factor authentication (required on every account), and you're in — no sales call required to start.
Yes — "Book a Demo" on the homepage sends your request straight to our team, and we'll follow up to schedule a walkthrough.

Pricing & Plans

Pricing depends on managed endpoints and storage needs. See the current plans and add-on pricing on our Pricing page.
Yes. Reach out through support and we'll get your account moved to the right tier for your current needs.
From your Account Settings. Cancellation is entirely your call — no approval needed on our end — and you keep access through the end of your already-paid period.

Evidence & Chain of Custody

Once an endpoint is enrolled, you can trigger a collection from within a case. The agent gathers what you've asked for and everything is preserved exactly as found, with a clear, timestamped record of who did what and when.
That's the whole point of chain-of-custody tracking — every action taken on a piece of evidence is logged, in order, so there's a clear record of custody from collection onward. We're not a law firm and can't give legal guarantees about any specific case, but defensibility is the design goal behind everything here.
Cases have a retention window that starts when the case is created. You'll get advance warning before anything is affected by retention expiring on a closed case.

Security & Privacy

Your organization's members — nobody else. Case data belongs to you; we built this platform so that even we don't have standing access to what you and your team are investigating.
Yes, on every account, no exceptions. You can set it up with an authenticator app or via email codes, whichever you prefer.
Reach out through support and we'll walk you through a supervised MFA reset for your account. If your organization has other admins, they may also be able to help directly from Account Settings.

Support

The chat bubble in the bottom-right corner covers password resets, demo scheduling, technical issues, and anything else — it'll either point you to a self-service fix or open a ticket with our team, who'll follow up directly.
Use the chat widget and pick "Technical Issue," or "Something Else" for anything that doesn't fit neatly elsewhere. We'll follow up directly.

Still have a question? Check the Knowledge Base for step-by-step walkthroughs, or:

Get Started →